First Utility Complaints

First Utility Customer Services.

First Utility ComplaintsFirst Utility customer services always like to stay in touch with their customers and do so in a number of ways. They also try and resolve any First Utility complaints as quickly as possible, whether it is the first call or a returning customer. First Utility will usually try and respond to a query within ten working days. However, this may take longer, depending on the complexity of the issue.

The company also make a written record of all transactions via the customers account, so as to be organized with each account. First Utility customer services will give each customer a reference number once they have made a query or a complaint so that they can quote that if they wish to receive an update of the progress that is being made. This can then be relayed to a First Utility customer services agent when contacting the company.

Delays can sometimes take place when First Utility complaints are made and will usually occur when a detailed investigation is required. The customer adviser may need to gather a certain amount of information, in order to resolve a query and this can also take some time. Sometimes a third party company may also need to be contacted, which can be another reason for a problem to be delayed.

First Utility Customer Services.

If a customer requires more information about any Complaints that they may have, they can do so by contacting the Consumers organizations, one of which is the Citizens advice. This service offers independent advice which can be accessed at any time via their website. One can also find more free independent information and advice via the energy Ombudsman, either online or by contacting them by phone, or by post.

One of the most common reasons that customers contact, is to give a meter reading. A meter reading should be submitted often and can be done easily via a number of ways. Submitting regular meter readings means that First Utility can be as accurate as possible with the billing process.

It is advised that a customer should submit their meter reading via the internet if they do not have a smart meter. This can be done by logging onto the website. On the website there is a home energy section. In this section one will find an area that explains about how to send a meter reading. A customer must then log into the website and submit their reading with the date that it was taken.

First Utility Complaints.

Write to:
Customer Services.
PO Box 4360,
Warwick,
CV34 9DB.

Click here to see the companies Complaints policy and procedures.
If you have an account you can log in here.


First Utility Complaints

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