Premier Inn Complaints

Premier Inn Customer Services.

Premier Inn ComplaintsIf you are looking for the helpline, it might be useful to be armed with some information about the company before you make that call. This article serves to provide you with all the information you need about this popular hotel brand.

Premier Inn is a hotel brand owned by Whitbread, the biggest hospitality provider in the UK. Whitbread was established in 1742, with its starter business being a mass production brewery. In 2001 Whitbread left the brewery business in a quest to focus on what was deemed to be growth areas, namely hotels and restaurants. In 2004 they acquired what was known then as Premier Lodge and grew it into the popular hotel brand we know today.

Since acquiring the hotel chain Whitbread have focussed on its growth and it has become the fastest growing hotel chain in the UK. Indeed, it is highly likely you might need this number if you’re looking for somewhere to stay in the UK, with 2800 hotels and over 50000 rooms around the isles, there is probably  one wherever you wish to stay. There are even some international hotels. With hotels in Dubai and India, that Premier Inn contact number might still be useful, even if you’re travelling further afield.

If you have received poor service from a Premier Inn and are searching for the complaints number it might be useful to understand their attitude towards customers. Whitbread use a model called,’ The Whitbread Way’, which is fed down to all the businesses that they own, including Premier Inn. This strategy puts customers firmly into the middle of the business, and so any complaint should be taken very seriously by them. It is always worth knowing where you stand with a business before you complain, to Premier Inn you are the heartbeat of the business and this is useful to know before you call the Premier Inn complaints.

The contact details are clearly going to be useful for you if you are looking for a hotel in the UK or even, in some cases, internationally. It is also useful if you have any questions about the services that they offer including food, Wi-Fi or business facilities. You could also contact them if you need help finding a hotel or understanding the facilities that are available in a room. Clearly, Premier Inn don’t want you to have to use the complaints helpline but will help you sympathetically if you give them a call.

Premier Inns.

Guest Relations,
Oakley House,
Oakley Road,
Luton,
LU4 9QH.

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