RBS Complaints

RBS Complaints Number.

RBS ComplaintsRBS is a part of the Royal Bank of Scotland group, which also owns other banks including Nat West and Ulster Bank. RBS has a long history that can be traced back as far as the eighteenth century, and has undergone a number of mergers along the way, the last one being in 1969 with the National Commercial Bank of Scotland, which created the largest clearing bank in Scotland. The bank has been innovative through the years, and is attributed to introducing the first overdrafts, and in 1997 to introducing the first fully fledged online banking system. However the recent financial crisis saw RBS needing a taxpayer bailout, which left the UK government as the bank’s majority shareholder.

RBS provides personal banking services, plus services to business and corporate customers, including current and savings accounts, loans, mortgages, credit cards and insurance. With around 700 branches across the UK you can arrange a meeting with a member of the RBS customer services team at your convenience to discuss any issues and RBS complaints. Their website contains a form to submit to arrange an appointment, and also a branch locator to find the nearest one to you. The website also allows you to type a query and, where relevant, the answers generated and shown on screen will also have phone numbers or a web chat invite that will enable you to speak to a member of the RBS customer services team direct.

The RBS complaints phone number to talk to our customer services team is 0843 455 0000. Or you can download a complaints form that can be submitted to the complaints team. If you prefer to write, then you will need to address any complaints to your branch manger or personal banking manager. For any RBS complaints that relate to Payment Protection Insurance, the website has a separate section accessible through the support centre that lists the phone numbers and times the lines are open between, a postal address, plus a downloadable questionnaire form. If any outcome is not to your satisfaction you can contact the financial ombudsman to look in to the matter further.

Royal Bank of Scotland plc,
Registered in Scotland No 90312.
Registered Office:
36 St Andrew Square,
Edinburgh,
United Kingdom,
EH2 2YB.

RBS Customer Services.

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RBS Complaints

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