Eon Complaints 0843 455 0112.
Eon entered the UK energy market with the acquisition of Powergen in 2002, and is now one of the leading power and gas companies, employing around 12,000 staff. Maintaining five million customers across its residential and business markets within the UK. To whom they retail gas and power, generating electricity from gas, oil and coal fired power stations. And increasingly from renewable sources such as wind and sea. Having twenty one wind farms and the country’s first wave power generator.
They also offer a connection services. Including smart meter connection, home improvements aimed at saving energy. Such as wall and loft insulation, plus with an online account you can use their website to manage your account in a number of ways. This includes providing your meter readings, paying bills, and updating personal details. An online tool kit also allows you to compare your energy usage to others in your area which can be used to potentially further manage energy use and savings.
Eon Complaints Number 0843 455 0112.
Eon customer services can be reached through a contact form on their website, or if you prefer to speak to a member of the Eon customer services team direct, the relevant phone numbers are provided too. For Eon complaints the website has a file to download that shows the procedure and all the relevant contact details. There is a separate file for residential and business customers. These files clearly illustrate the way in which Eon complaints can be lodged, and how they are handled, including how they are reviewed if you are not happy with the original outcome. Their stated target is to sort nine out of every ten complaints registered within two days, the remainder within three weeks, to which end they have a trained Eon customer services team and resolution team.
The industry regulator Ofgem stipulates that Eon publishes this complaints procedure and follows its processes, and ultimately if still not happy with any outcome with Eon complaints. It can be taken to the energy ombudsman for a free, independent investigation of the complaint.
Customer Service Centre.
E.ON, PO Box 7750,
Eon Customer Services 0843 455 0112.
To login to your account online click here.