Marks and Spencer Complaints 0843 455 0103.
Marks and Spencer Customer Services 0843 455 0103.
Marks and Spencer, long considered the archetypal British clothiers, was founded in 1884 on a market stall in Leeds, as a partnership between Polish refugee Michael Marks and local bookkeeper Tom Spencer, and operating as a Penny Bazaar.
It expanded across markets in the North West before eventually moving into high street stores. The company now has around a thousand stores across the UK and employs over 81,000 people. It’s reputation has been built on supplying quality British goods, and until 2002 the store only stocked British-made items, often under its own ‘St Michael’s’ brand.
As a high street retailer, you can access Marks and Spencer Customer Services in all stores, as well as by telephone, email, fax and letter.
Marks and Spencer complaints were historically dealt with in an efficient manner, typified by the slogan, “The customer is always and completely right!” and until 2005, a full refund was offered for all unwanted items, on production of a receipt, regardless of how long ago it was bought. This was adjusted downwards to 90 days in 2005 and 35 days in 2009.
Marks and Spencer’s head office is based in London, however it has several major sites across the UK, dealing with various aspects of the business. Marks and Spencer Customer Services is based in Chester.
The company reaches it’s financial peak in the late Nineties but over intervening years has suffered from poor sales and a perceived loss of direction. Marks and Spencer complaints highlighted the bland appearance of the stores and uninspiring clothes lines.
In response, the company undertook to improve it’s offering and has invested in improving the Marks and Spencer Customer Services, with what it calls it’s ‘Service Style’ and also ‘Service Circle’. These are part of a wholesale change in the attitude and culture of the organisation, designed to reduce the number of Marks and Spencer complaints by empowering staff to take ownership of issues and deal with things themselves, rather than allowing them to escalate.
This has seen an improvement in the overall opinion amongst the public of the brand, if not necessarily its sales figures.